Shipping Policy

We’re proudly based in Toronto, Ontario, and we currently ship to all provinces and territories across Canada.

Our goal is to make sure every collector — no matter where you live — can enjoy our minifigures at a fair, flat shipping rate.

Flat-Rate Shipping by Province

Province / Territory Orders below $50 Orders $50–$99 Orders $100+
Ontario $5 Free Shipping Free Shipping
Manitoba, Quebec $10 Free Shipping Free Shipping
Alberta, British Columbia $15 $5 Free Shipping
Saskatchewan, New Brunswick, Nova Scotia, Prince Edward Island $20 $10 Free Shipping
Yukon, Northwest Territories, Nunavut $25 $15 Free Shipping

Note: Shipping rates are automatically calculated at checkout based on your location and order total.

Processing & Delivery Time

  • Order Processing: 1–3 business days
  • Estimated Delivery Time: 3–10 business days depending on your location
  • Orders are shipped from Toronto, Ontario.

You’ll receive a tracking number via email once your order has been shipped.

International Shipping


We currently do not offer worldwide shipping — but we’re working hard to make it happen soon!

Stay tuned by subscribing to our newsletter or following us on social media for updates when we expand our shipping zones.

Return & Exchange Policy

Because every minifigure is individually checked for quality before shipping, and due to the collectible nature of our products, we generally do not accept returns or exchanges once an order has been opened or used.

However, we want every customer to be happy with their purchase — so if you receive:

  • the wrong item,
  • a damaged or defective minifigure,

please contact us within 7 days of receiving your order at figurama.cs@gmail.com with:

  • your order number
  • clear photos of the issue

We’ll do our best to make it right — whether that means a replacement, store credit, or refund (depending on the situation).

All items must be returned in their original packaging if approved for return.

Lost or Delayed Packages

Once your package is shipped, we rely on our courier partners for delivery.

If your tracking hasn’t updated for several days or your package seems lost, please contact us — we’ll help you follow up with the carrier and resolve it as smoothly as possible.